In plain English: We collect only what we need to provide our services. We don't sell your data. We use industry-standard security. You can request your data or ask us to delete it anytime.
1. Information We Collect
Information You Provide
When you use Parrot Logic services, we collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and business details when you inquire about or sign up for our services
- Account Information: Username, password, and other authentication details when you create an account to manage your website
- Website Content: Text, images, and other content you upload or create through our content management system
- Payment Information: Billing details processed securely through third-party payment processors (we do not store complete credit card numbers)
- Communications: Messages, feedback, and support requests you send to us
Information Collected Automatically
When you visit our website or use our services, we automatically collect certain information:
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Device Information: Browser type, operating system, IP address, and device identifiers
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to improve your experience (see Cookie Policy section below)
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Build, host, and maintain your website
- Manage Your Account: Create and manage your access to our content management system
- Process Payments: Handle billing and invoicing for our services
- Communicate: Send service updates, respond to inquiries, and provide customer support
- Improve Our Services: Analyze usage patterns to enhance features and user experience
- Security: Detect, prevent, and address technical issues, fraud, or security concerns
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who help us operate our business (hosting providers, payment processors, analytics services). These providers are contractually obligated to protect your information.
- Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified of any such change)
- With Your Consent: When you explicitly authorize us to share your information for a specific purpose
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encrypted data transmission using SSL/TLS protocols
- Secure hosting infrastructure with regular security updates
- Access controls and authentication requirements
- Regular security audits and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- Active Accounts: We retain your data while your account is active
- After Account Closure: We may retain certain information for up to 90 days to resolve disputes, comply with legal obligations, or prevent fraud
- Backups: Backup copies may persist in our systems for up to 30 days after deletion
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Data Portability: Request a copy of your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications (service-related emails may still be sent)
- Withdraw Consent: Withdraw consent for processing where we rely on consent as the legal basis
To exercise these rights, contact us at privacy@parrotlogic.com
7. Cookie Policy
We use cookies and similar technologies to improve your experience. Types of cookies we use:
- Essential Cookies: Required for the website to function properly (authentication, security)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics or similar)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality.
8. Third-Party Services
Our services may integrate with or link to third-party platforms (payment processors, analytics tools, etc.). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to your registered email address
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
13. Additional Rights for Specific Regions
For Australian Users
Under the Australian Privacy Act 1988, you have the right to access and correct your personal information. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.
For California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, request deletion, and opt-out of sale (note: we do not sell personal information).
For EU/UK Users (GDPR)
Under the General Data Protection Regulation, you have enhanced rights including the right to object to processing, restrict processing, and lodge a complaint with your local supervisory authority.
